Refund policy

Returns & Exchanges

We take great care in checking every Sleepyhead piece before it leaves us.

If something isn't right with your order, whether you've received the wrong item or discovered a factory defect, please let us know. We'll review your concern and take care of it as promptly as we can.

Start an exchange

Email us at hello@sleepyheadcorner.com within 7 days of the date of purchase with the following:

Subject: Return & Exchange – [Order Number]
A brief description of your concern
Clear photos of the item
Your unboxing video
Proof of purchase

Once received, we'll review your request and let you know the next steps.

What qualifies for an exchange?

An exchange may be approved when:

1. You received the wrong item or your item has a notable factory defect.

2. You provide an unboxing video showing the package being opened and the items being inspected. An unboxing video is required for all return and exchange requests.

3. The item remains in its original condition: unwashed, unworn, unused, with its original packaging, hang tags, and complete accessories.

4. You provide proof of purchase, such as your sales invoice or acknowledgement receipt.

5. The item was purchased at regular price. Discounted and sale items are not eligible for return or exchange.

A few things to know

We do not offer refunds. Approved returns may be exchanged for an item of the same or higher value.

Return and exchange shipping costs are shouldered by the customer.

Once your exchange is approved

We'll send you an email confirming your approval and issue a Customer Credit Voucher that you can use toward your replacement order.

If your new item has a higher value, you'll simply need to pay the difference.

If the full value of your voucher isn't used, any remaining balance will be waived.

If your request doesn't meet the conditions above, we'll email you to let you know that the exchange cannot be approved.

We're here if something isn't right.

Every Sleepyhead order should arrive exactly as intended. If yours doesn't, reach out within the exchange period and we'll review it with care.